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Delivery / Cancellation / Refund Policy

Payment

Madam Kwan’s currently only accept payments via

  1. eGHL for online bank transfers
  2. eGHL for Visa or MasterCard
  3. eGHL for Debit Card

Credit card payment is only acceptable for credit cards issued in Malaysia or Singapore.

All online transaction information will not be kept with https://madamkwans.easy.co/ and it’s all processed by eGHL’s secured payment gateway 


General

Order Confirmation Notification
 Customer orders are considered confirmed only upon receiving the

  1. Order Confirmation Email and
  2. Payment Confirmation Email


Privacy Policy Pledge
 The goal of https://madamkwans.easy.co/ is to constantly provide quality goods and excellent customer service. As such, Madam Kwan’s gather personal information (in the registration or ordering form) so as to allow us to know you better. With this information, Madam Kwan’s can then understand you better and provide a more enhanced and personalized shopping experience for you on our e-store. Personal information is kept solely for internal marketing and billing purposes only.


Your Consent to Our Policy
 By using this website, you consent to the collection and use of information by us. Information collected by us is for the sole purpose of completing sales transactions and conducting our internal customer appreciation programmes, and will be of strictest confidentiality. If Madam Kwan’s changes any of the privacy policies, Madam Kwan’s will post the changes on this page so that you are always aware of what information Madam Kwan’s collect and how Madam Kwan’s use it.

Cancellations Policy

There will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price.

Refund Policy

Once orders have been processed, refunds or changes to the orders will not be possible.


 


Delivery

  1. Orders will only be processed upon receipt of full payment.
  2. For a successful delivery, Madam Kwan’s require a full address, time of sending, contact number,

sender & recipient’s name. Full address requires exact unit number, floor number, full street name, neighbourhood, city, state, postcode. Any additional information nearby landmark will be helpful.

  1. Madam Kwan’s will not accept responsibilities for late or non-deliveries under the following circumstances:
    1. Recipient is not present at the address given at the time which the delivery was requested to take place.
    2. The address given was incorrect or insufficient.
    3. No such person at the given address.
    4. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
    5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
    6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  2. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
  3. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  4. In rare cases of delayed delivery due to circumstances beyond our control, Madam Kwan’s will not be held liable for any claims.
  5. Multiple products (max 20kg - by Car) for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries.
  6. Should there be a request to redirect orders, there will be an additional administrative fee of RM20.
  7. No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis. An RM20 administrative fee is payable for each amendment done to the order to recover transaction charges imposed on payment made via our payment gateway partner like eGHL and any other administrative costs.
  8. In the event where delivery order is out of stock, Madam Kwan’s will contact you to arrange for a replacement cake. It is our responsibility to replace a similar product of equal or lesser value.


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